Returns & Exchange

We want you to be 100% satisfied with your order. Maxi Eyes allows returns and exchanges for order errors and manufacturer defects, as long as you return your item to us within 14 days of receiving it.

Returns & Exchanges Due to Incorrect or Damaged Order

If your lenses are not 100% accurate or you receive an item that is damaged, we will replace them free of charge. Simply email us at info@maxieyes.com within 14 days of receiving your item to start the exchange process and get your free return-shipping labels.

30-Day Exchange Policy

Free exchange for same product (as well as any prescription corrections) Free shipping both ways Original packaging must be included  

International Returns & Exchanges

International orders are subject to the same returns and exchanges policies described above. We do not provide free shipping labels or reimburse duties and taxes for international return, exchange and cancelled orders. However, we will credit the cost of return shipping back to your card, if the reason for return or exchange is an incorrect or damaged order.

How to Return or Exchange an Item

Review our returns and exchanges policy, then follow the steps below to return or exchange your item:

1. Before returning or exchanging a product, you must obtain an RMA (Return Merchandise Authorization) number by calling or emailing our customer service department.

2. The RMA expires after 30 days. We will not accept returns or exchanges without a valid RMA number.

3. All products must be returned in their original packaging with any unused warranty cards, instruction booklets, cleaning cloths, and cases included.

4. The RMA number must be written on the outside of the package and/or on the return shipping label.

5. We are not responsible for any lost packages. Returns must be sent prepaid by a trackable carrier such as UPS, Federal Express to:  63 Hillview Avenue #03-07 Singapore 669569.

Order Cancellations

You may cancel your order for a full refund minus 5% restocking fee by emailing us at info@maxieyes.com within 24 hours of placing your order. If your order has already been shipped, it cannot be canceled. However, you may still return or exchange the item (see policy details above).